Link: Social Media: The Instant Brand Killer

The good news is that social media is user driven. The bad news is that social media is user driven. Yes, there’s the rub. Users are fickle creatures – they can love a product one minute and then drop it like a lead balloon the next, depending on their experience with the product, a rumor, or whether they have had their morning coffee yet. And if their experience is bad, the noise is generally louder. To protect their reputations it’s not just journalists that companies have to impress these days. It’s anyone with a computer and an Internet connection. Love it or hate it, the user community now has enormous power over the online reputation of a company or brand.

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